Troubleshooting Video Widget

My video isn't working

The Video widget simply embeds the video on the site when using a link from a video sharing platform (YouTube, Vimeo, or DailyMotion). If the video is not working, it may be because the video has been removed or its share settings prevent it from being played. Make sure the video has the right sharing settings in the video's original source, including but not necessarily limited to setting it to public (different sources may offer different settings).

My video won't upload

Typically, this is a caching issue. However, we recommend you check that your video does not exceed 200MB. The maximum number of videos you can add to your site is 100.

The wrong thumbnail is showing

The thumbnail image is pulled from the YouTube, Vimeo, or DailyMotion settings. Try using the embed code that the video host provides and place that in using the HTML widget to see if the issue persists.

How do I choose the streaming quality?

The streaming quality depends on the limits that are available on YouTube, Vimeo, or DailyMotion. The user will be able to adjust the quality as they see fit using the settings icon in the video's original source.

Video loads too slow

Video load speed depends on the connection speed of the viewer.

How do I adjust the video dimensions?

The video widget does not automatically detect the dimensions of the original video. To adjust the widget to the video dimensions, click and drag the bottom right corner of the widget to resize it until it matches the video dimensions.

We also recommend turning off the Full Width setting on the design tab of the widget to ensure the dimensions are not changed.

Why is my video not autoplaying on the live published site?

The autoplay feature only works if the audio is muted. This is due to specific browser restrictions and is not exclusive to Website Builder sites. Read Chrome's documentation about autoplay (Firefox and Safari have similar restrictions as well). A device's settings may also prevent autoplay (for example, if low power mode is enabled videos may not autoplay).

To mute the audio and enable autoplay, click the video widget to open the Content and Design menu. On the Content tab, click Customize Video then enable the Mute Video and Autoplay video toggles.


You can only mute and enable autoplay in the editor for videos you have uploaded from your computer. All other videos, such as Youtube, Vimeo, or Daily Motion, must be updated within the settings of the original source. For example, a Youtube video needs to be muted in Youtube settings.