Import and Collect Content

You can use the Media Manager to import and manage content from your computer, social media, or the provided free and premium content. You can add images, videos, audio clips, and files. The number of which varies per media type. The image, audio, and file size limit is 50MB per file and the video size limit is 200MB per video.

To access content, in the left panel, click CMS.

Note

  • Any file (text, image, video, or audio) uploaded to the system is publicly available. No personal and/or confidential information should be uploaded. To remove the file completely, delete the file from the Media Manager.

  • Changes made to specific widgets on the site override content added to the Media Manager.

  • You can add up to 15,000 images, audio clips, and files per site. For videos, up to 100 can be uploaded. The image, audio, and file size limit is 50MB per file, and the video size limit is 200MB per video.

  • Spaces within file names are not supported.

Import Content to the Media Manager

The Media Manager allows you to import and add all content types (images, videos, audio, and files) from one place. Content can be imported from your computer, Facebook, Dropbox, Google Drive, Google Photos, or Instagram (images can also be imported from a site or via a web search). Once imported, you can add any variety of content types to folders and then access the content in various site widgets. This is helpful when you want to work page-by-page and have one folder per page.

Note

  • Spaces within file names are not supported.

  • You can add up to 15,000 images, audio clips, and files per site. For videos, up to 100 can be uploaded. The image, audio, and file size limit is 50MB per file, and the video size limit is 200MB per video.

  • See Media Manager, Libraries, Pickers for more information.

Import Content to Media Manager

To import content:

  1. Click Media Manager.

  2. Select the desired tab (Images, Icons, Videos, Audio, Files).

  3. (Optional) Select the folder you would like to add the content to or click + Add Folder.

  4. Continue with the steps below depending on the type of content.

    • Images

      • Click Import Images to open a drop down menu with options to import From a Site or From Social Media (additional sources can be found with this option).

      • Click Upload Images to open your device's file manager.

    • Icons, Videos, Audio, and Files

      • Depending which tab you are on, click Upload VideosUpload Audio, or Upload Files (when uploading on the Files tab, multiple file types can be uploaded at once).

  5. Follow the prompts of the option you select.

  6. Once media or files have been uploaded, click Upload or to delete an item for the list, click X.

    Note

    When using the Upload Images option, images will be immediately uploaded to the Media.

FAQs and Troubleshooting

I received the error "Name already in use" but I have no files with the name

File names can remain cached for a while. If a file with the same name was recently deleted, it is likely still cached, and you will need to use a different name.

Why is the content of my uploaded file incorrect?

A file with the same name may have recently been deleted. File names can remain cached for a while. The file needs to be renamed.

To rename a file, open the Media Manager, select the file and click Rename. If using a library or picker, toggle on the Manage option for the library or picker.

Additional characters are being added to the file name

This is likely due to an existing file with the same name or a recently deleted one. File names can remain cached for a while, so renaming the file may be the best option.

An image is failing to upload

There could be a few reasons that would cause a file to fail. A recommended first step is to test and see if you can upload other images. If you are able to, this typically indicates the error is related to the file itself or the file size is too large (images can be a max of 50MB).

Or, the file is locked and the previous owner of the file needs to unlock it and provide a new version.

If that does not work. check the following:

  • The maximum file limit has been reached. You can add up to 15,000 images, audio clips, and files per site. For videos, up to 100 can be uploaded. The image, audio, and file size limit is 50MB per file, and the video size limit is 200MB per video.

  • Clear the cache on the browser/device you are using.