Import and Collect Content

There are several options for collecting and importing content. You can collect content directly from your client, or use the Media Manager to import and manage content from your computer, social media, or the provided free and premium content. You can add images, videos, audio clips, and files. The number of which varies per media type. The image, audio, and file size limit is 50MB per file and the video size limit is 200MB per video.

To access content, in the left panel, click Content.

Note

  • Any file (text, image, video, or audio) uploaded to the system is publicly available. No personal and/or confidential information should be uploaded. To remove the file completely, delete the file from the Media Manager.

  • Changes made to specific widgets on the site override content added to the Media Manager.

  • You can add up to 15,000 images, audio clips, and files per site. For videos, up to 100 can be uploaded. The image, audio, video, and file size limit is 200MB per file.

  • Spaces within file names are not supported.

Import and Add Content to the Media Manager

The Media Manager allows you to import and add all content types (images, videos, audio, and files) from one place. Content can be imported from your computer, Facebook, Dropbox, Google Drive, Google Photos, or Instagram (images can also be imported from a site or via a web search). Once imported, you can add any variety of content types to folders and then access the content in various site widgets. This is helpful when you want to work page-by-page and have one folder per page.

Note

  • Spaces within file names are not supported.

  • You can add up to 15,000 images, audio clips, and files per site. For videos, up to 100 can be uploaded. The image, audio, video, and file size limit is 200MB per file.

  • See Media Manager, Libraries, Pickers for more information.

Import Content to Media Manager

To import content:

  1. In the side panel, click Content.

  2. Click Media Manager.

  3. Select the desired tab (Images, Icons, Videos, Audio, Files).

  4. (Optional) Select the folder you would like to add the content to or click + Add Folder.

  5. Continue with the steps below depending on the type of content.

    • Images

      • Click Import Images to open a drop down menu with options to import From a Site or From Social Media (additional sources can be found with this option).

      • Click Upload Images to open your device's file manager.

    • Icons, Videos, Audio, and Files

      • Depending which tab you are on, click Upload Videos, Upload Audio, or Upload Files (when uploading on the Files tab, multiple file types can be uploaded at once).

  6. Follow the prompts of the option you select.

  7. Once media or files have been uploaded, click Upload or to delete an item for the list, click X.

    Note

    When using the Upload Images option, images will be immediately uploaded to the Media.

Add Free and Premium Content to Site Content

The Media Manager offers access to free and premium images (Shutterstock Images) as well as free videos and icons. Both the free images and videos are royalty free and provided by Pexel. To make the media accessible in supported widgets, they need to be added to the media manager.

To add free media:

  1. In the side panel, click Content.

  2. Click Media Manager.

  3. Select the desired tab: Images, Icons, or Videos.

  4. (Optional) Search for images.

  5. Hover over the desired content and click Select.

  6. Click Add to Site Images, Add to Site Icons, or Add to Site Videos.

Note

For Pexel's terms, see www.pexels.com/terms-of-service

Premium Images (Shutterstock Images)

Add Premium images to your site through our Shutterstock integration. You can try out a Premium image before purchase; these images display on your site with watermarks. You can proceed with the purchase at any time from the Image tab in the Media Manager or the Image Picker.

Note

  • Image purchases are single site licenses, meaning you will you not be able to transfer premium images from one site to another. For the same reason, premium images cannot be downloaded from the editor. To learn more, please view our article on image licenses.

  • Although you can deselect a Premium image from displaying in a widget or element, it is not possible to delete a purchased Premium image.

  • Please note that client accounts are not able to purchase premium images. In regards to team members, admins will automatically be given permission to purchase premium images. For any other team groups, you will need to add the permission manually.

  • For Shutterstock terms, see www.shutterstock.com/license.

To add Premium Images:

  1. Once on the Image tab in the Media Manager or the Image Picker, search for an image.

  2. In the side panel, click Premium Images.

  3. Locate the image you want to use, and click Select. You have the following options:

    • Try with watermark. To try the premium image before you purchase it, click Try with watermark. The image displays with a Shutterstock watermark.

      Note

      It is possible to publish a site with a watermark image. The image displays with the watermark on the live site.

    • Purchase. All images are $3.00. Premium image purchases are non-refundable.

Try with Watermark (Pending Purchases)

If you choose to try an image with a watermark, the image goes into an Images Cart.

To see the Images Cart:

  1. In the side panel, click Content.

  2. Click Media Manager.

  3. In the side panel of the Image tab, under Site Images, click Pending Purchase. Alternatively, click the cart icon in the top bar.

  4. Select images you want to purchase, and click Purchase.

FAQs and Troubleshooting

I received the error "Name already in use" but I have no files with the name

File names can remain cached for a while. If a file with the same name was recently deleted, it is likely still cached, and you will need to use a different name.

Why is the content of my uploaded file incorrect?

A file with the same name may have recently been deleted. File names can remain cached for a while. The file would need to be renamed.

To rename a file, open the Media Manager, select the file and click Rename. If using a library or picker, toggle on the Manage option for the library or picker.

Additional characters are being added to the file name

This is likely due to an existing file with the same name or a recently deleted one. File names can remain cached for a while, so renaming the file may be the best option if you encounter this issue.

To rename a file, open the Media Manager, select the file and click Rename. If using a library or picker, toggle on the Manage option for the library or picker.

An image is failing to upload

There could be a few reasons that would cause a file to fail.

A recommended first step in troubleshooting is testing to see if you're able to upload other images.

If you are able to, this typically indicates the error is related to the file itself or the file size is too large (files can be a maximum of 200MB).

Tip

There are several potential causes that could prevent files from being uploaded, with a common one being that the file is locked. In such cases, the previous owner of the file needs to unlock it and may need to provide a new version.

If you aren't able to, it could be related to:

  • The maximum file limit has been reached (up to 15,000 images, audio clips, and files can be uploaded per site).

  • The browser or device you're using. In this case, clearing cache, trying a different browser or device, or restarting your device might fix it.